Location: Nashville, TN
Job Description:
The role of the professional Training Coordinator is to ensure the smooth and effective functioning of training workshops, leadership events, and handle special projects for the Training & Development department. The Training Coordinator will coordinate training programs across 20 locations across North America and support the trainers delivering the workshops. This includes coordinating training calendars across these locations, scheduling rooms, managing inventory, inputting/managing data/reports within the LMS (Cornerstone), and handling employee questions.
- Plan, schedule and maintain all corporate training courses for all US and Canada locations.
- Coordinate the release of new course and session announcements.
- Utilize the Learning Management System (LMS), to input, maintain, and update curriculum database and training records for corporate training programs delivered by the Training & Development department.
- Use LMS to track and report on training outcomes.
- Serve as the Training & Development liaison with the Global HR digital systems.
- Support and serve as the main point of contact for corporate trainers for administrative, inventory, and system needs. Support may also be requested for Key Talent Program lead and the leadership development team within L&D.
- Serve as the main point of contact for employee inquiries on corporate training programs and options.
- Monitor and utilize the L&D team inbox to answer employee questions.
- Maintain a current inventory of all training materials and department office supplies including regular audits across locations.
- Coordinate the ordering and printing of additional materials in support of the manager. Handle all material shipping and receiving.
- Report out monthly on inventory status to L&D team.
- Track office supply needs and partner with department administrator for ordering.
- Maintain and regularly update an internal course catalog/offerings available.
- Support training room preparation for classes as needed, including table arrangement, AV setup and material delivery.
- Monitor the rooms for facilities concerns and communicate to leadership.
- Maintain the master training room reservation calendar as well as the internal training & development department calendar.
- Manage all internal room requests and approvals.
- Establish and maintain relationships with external training suppliers to coordinate training workshops, partner with internal curator on content refinement insights, and acquire results of class evaluations.
- Run custom reports on monthly, quarterly, or annual cadence and support delivery of reports L&D leadership and functions as needed. Provide basic analytics support as needed.
- Schedule, coordinate, and assist with New Hire Orientation and processing of new hire documentation. Act as a liaison to the talent acquisition team within this process as needed. Process I-9s for new hires.
- With management, establish, execute and communicate an administrative routine including the requirements above and additional items as needed.
- Manage and regularly update internal contact list for key groups that L&D work with cross-functionally.
- Support management of L&D administrative site on Share Point sites as needed.
Job Requirements:
- Bachelor’s degree in a related discipline. 2+ years working in a professional capacity in HR, Training and Development, Corporate Communication, or Marketing
- Certification/membership such as ATD or SHRM a plus
- Ability to efficiently coordinate, manage and prioritize multiple, concurrent training events in a corporate setting
- Strong organization skills required
- Must be motivated, a self-starter, results-oriented and have a successful track record
- Must have demonstrable experience working as part of a team and independently
- Ability to support full training cycle is preferred
- Experience in a customer service or help desk type environment supporting end users
- Strong problem solving, analysis, design and testing skills
- Exceptional communication and writing skills.
- The ability to effectively negotiate with and influence others, a strong plus
- Must have the ability to adjust work schedule to accommodate training course schedules (start as early as 7:00am for morning classes; finish as late as 5:30pm for afternoon classes
- Strong working knowledge of MS Office application, specifically Word, Excel and PowerPoint.
- Familiarity with other PC applications to produce non-standard, creative products
- Knowledge and experience working with Learning Management Systems desired; Cornerstone on Demand preferred
- Workday and I-9 document processing experience skills a plus
Physical Requirements: Ability to lift and carry up to 25lbs.
Travel: Day travel between Tennessee locations may be required on occasion
Salary: $24.80 - $27.30 per hour depending upon experience