Location: Nashville, TN
Job Description:
Major corporation is seeking Customer Service Reps in the downtown area. Through a mix of real-time problem solving, process enactment, and cross-functional communication, Customer Service Reps hold the key to the success of each call solution.
This position is ideal for the individual who enjoy troubleshooting issues for customers in a professional environment via phone, email and chat. If this position is for you, contact Atlas Management today!
Your responsibilities will include:
- Quickly resolving problems for our customers, internal and external staff by phone
- Acting as the primary resource for escalations issues tickets
- Enter confidential information into tracking system
- Helping our customers with level 1 troubleshooting of tablets and applications
- Working closely with leadership to ensure individual and team goals are met
- Improving day-to-day processes and best-practices
- Assisting in clerical task, such as, filing, faxing and scanning
Job Requirements:
The perfect candidate is:
- A customer success strategist: you have previous experience working in customer service, preferably in the call center environment answering high volume calls
- Tech-savvy: you thrive using the latest web-based applications and equipment
- An empathetic personality: you get it when customers have issues and want to solve their problem
- A natural leader: you have experience collaborating with cross-functional teams in different physical locations, and work best in this environment
- Highly communicative: you can get your point across both interpersonally and asynchronously
- 2+ years of customer service experience
- Must be 18 years + with minimum high school diploma/GED. Several years of college is a plus.
Benefits:
- Opportunity to obtain permanent employment
- Awesome work environment at a company with growth
- High end technology
Salary: $13.00 - $15.00
Schedule: Monday - Friday, 8:00am-5:00pm